Client Relationship Manager

Job Description:

Emasis has been developing software for their clients for over 8 years.​ WIth a growing customer base and a consistent track record of expansion.​ to.​ If you are looking for a family friendly company with traditional values and you take pride and ownership in your work then this is that exciting growth orientated company you have been looking for.​

Responsabilities:

Solicits ongoing customer feedback, ensures customer satisfaction, and strengthens client relationships.​ The candidate selected acts in neither a sales nor customer support capacity, but is accountable for overall customer satisfaction.​

Visit, call, and email existing customers.​ Travel to 10 to 12 customer locations a quarter, performing strategic reviews for customers * Analyzing how they currently use the solutions and how they may be able to augment the usage through best practices.​ 50 Outbound Customer Contacts a week, introducing product initiatives, opening conversation about how their product is working.​ Solicit enhancement requests and ideas for new products/​services.​ Retain *account profile*, including internal organization information, timelines, goals, and objectives at customer sites.​ TLC because you are the last line of offense for overall customer satisfaction Attend trade shows, conferences, and other industry events are all traits of a high-performing Client Relationship Manager.

Skills/​Qualifications:

Bachelors Degree Required (Computer related discipline is preferred).​ Minimum two years experience in a client support/​account management role with a software related product.​ Excellent written and interpersonal communication skills are required to successfully perform the duties of this position. Experience in customer relationship management, sales, and/​or product management is beneficial Position requires approximately 20-35%​ travel.

If you meet all of the above requirements for the position please send your resume to jobs@emasis.com; We will only contact fully qualified applicants.

US citizens and Green Card Holders and those authorized to work in the US on a full-time basis are encouraged to apply. We are unable to sponsor H1b candidates at this time for US positions.